Human Resource Management for Service Industries Essay

Human Resource Management for Service Industries - Essay Example Organisations that have efficient HRM enable their workers to contribute productively and effectively to the overall enterprise direction and the achievement of the business goals and objectives. This essay is going to explain HRM by analyzing its role and purpose in the service industry and justify a human resource plan based on an analysis of supply and demand for the restaurant service business. The essay will explain the effect of employee relations and employment law on service industries businesses by assessing the current state of employment relations in the restaurant service industry and discuss how employment law affects the management of human resources in a hospitality organization. The essay will finally discuss the recruitment and selection process by explaining job description and person specification through examples from a hospitality organization and then compare the selection methods and practices, barriers to effective selection and selection processes in different service industries. Wilkinson and Kannan (2013) defined HRM as a process of employing and developing workers so that they can become more helpful to the business and hence achieving the business targets more efficiently. The HRM conducts the job analysis, plans the personnel needs, recruits the individuals for various jobs, orients, and trains, manages wages and salaries, provides incentives and benefits, resolves disputes, evaluates performances, and communicates with the employees at all the levels. Individuals employed as human resource managers need to have extensive knowledge and skills of the industry they are working, portray excellent leadership capabilities and efficient negotiation skills. Kusluvan (2003) noted that restaurants are fast growing businesses that require the guidance of the HR to supervise activities such as performance management, recruitment, and staying in compliance with food-handling regulations and

Recruitment, Selection, Training and Development Essay

Recruitment, Selection, Training and Development - Essay Example The credit crunch has implications both on recruitment and selection on one hand and training and development on the other hand of human resources across organisations in the United Kingdom such as Standard Chartered (Amyx, 2004, pp121-9). The rate of unemployment increases releasing the tensions associated with shortage of skills. But where the skill shortages result from the constraints of supply side, then the tension remains. Similarly, the skills arose from buoyant demand will disappear (Venugopal Reddy, 2010, pp256-289). The tight search for talents will continue after recession at a comparatively lower level. Additionally, the management of talents is focused on the retention of strategic personnel. The rate of growth for wages will be moderate, but will shrink mostly in sectors where a significant proportion of the pay benefits comprise bonuses due to the need to reduce costs (Allison, 2013, pp178-234). The company will have to revise its current salary schemes as it tries to look for cheaper means to finance its activities. The earnings of the public sector will trigger industrial unrest as negotiations for wages will become more difficult with the trade unions. Marx explains the credit crisis from the perspective of the business cycle. The business cycle refers to the booms and slumps in an economy. He explains the occurrence of the boom as when invest heavily while anticipating generation of huge profits. This results into competition among the firms. Consequently, output expands rapidly. The investments by firms to widen their profit bases again create an opportunity for other firms which supply them with capital goods, for example machinery, and other products. The economy experiences booms as more output is produced and reduced unemployment rates (Amyx, 2004, pp121-9). This boom does not last as accumulation of capital with time reduces the profits made by the companies. According to Marx, the

Evaluaring Strategies Essay Example for Free

Evaluaring Strategies Essay The final results of any corporation can be measured in financial terms (profit, revenue growth, etc.) The authors of the HBR article on the use of a balanced scorecard recommend that the scorecard be used supplement these traditional financial metrics with performance measurement criteria relating to the perspectives of customers, internal business processes and learning and growth (Kaplan Norton, 1996). Since it is not possible to execute what you cannot measure, the balanced scorecard is a strategic management system that helps to measure and focus a companys strategy. The scorecard was devised to complement financial measures. It enables companies to track financial results while, at the same time, monitor progress of the mechanisms that are needed future growth. The problem with traditional management systems is that there are not able to link a companys long-term strategy with its short-term actions. So while financial measures are essential on the short-term, with the scorecard approach, they do not become the sole indicators of a company’s progress.   The scorecard introduces four new management processes that provide an avenue for the linkage between long-term strategic objectives and short-term actions. These are: Translating the vision Communicating and linking Business planning and Feedback and learning Translating the vision This process helps managers translate the organizations vision statements and strategy statements into an integrated set of objectives and measures that illustrate what drives long-term success. This process is necessary because some of the generalized statements of purpose (like â€Å"best in class†, â€Å"empowered organization†) defined by top management may not mean much in an operational sense to those tactical managers and operatives who need to carry out the mission in their day-to-day activities. Communicating and linking This process allows managers communicate their strategy upwards (to their superiors) and downwards (to their reports/subordinates) link this strategy to departmental and individual objectives. Since departments are typically evaluated by their financial performance, and individual incentives are tied to short-term financial goals, this process ensures that all levels of the organization understand the long-term strategy and aligns both departmental and individual objectives with it. Business planning Business planning is that process which ensures that business and financial plans of the organization are integrated. The prevalent occurrence of change programs in today’s organization makes it difficult for managers to integrate these initiatives with the strategic goal. However, when the scorecard approach is applied towards allocating resources and setting priorities for meeting the change initiatives, such programs can be coordinated in such a way that they line up with the overall strategic goal. Feedback and learning The authors postulate that this process gives companies the capacity for strategic learning. The scorecard enables companies to modify strategies to reflect real-time learning by evaluating strategy in the light of recent performance. By translating the vision, executives can come to such consensus as to what services and products will best stimulate growth or what customer segments to place emphasis on. The specifics of this translation will help the employees realize the vision. Applying the process of communicating and linking may result in managers understanding how business re-engineering initiatives may lead to fulfilling the goal of on-time delivery to clients. Business planning processes can include the integration of the results of budget sessions with those of strategic planning sessions and ensuring that the budget supports the strategy. Feedback and learning processes give the organization the ability to produce Chris Argyll’s concept of â€Å"double-loop learning†.   The concept suggests that cause-and-effect relationships can be identified when linkages are measured based on results from in the first 3 processes (Translating the vision, Communicating and linking, Business planning). Such relationships could result in findings such as that there are correlations between employees morale and customer satisfaction. In summary, it is important to control the short-term measures of financial performance of a company as well as longer-term parameters as learning and growth, internal business processes, and customer satisfaction for proper alignment between the overall strategy of the organization with its subsequent realization. Where such introspection is actively pursued by the organization and it results in projects like business re-engineering, marketing strategies and increased customer satisfaction, all in alignment with the organizational strategy, the end-result will cause a synergy that leads to improved financial results. REFERENCE Kaplan, R. S., Norton, D. P., (1996). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1).

How To Be A Manager That Leads

How To Be A Manager That Leads Large organizations are supervised by individuals who have the basic expertise and features which let them to bond with the business and the individuals concerned with the corporation. Managers ought to meet the countless hassles of performing their purposes; managers presume various roles which consist of being a figurehead, person in charge, link, supervisor, disseminator, representative, industrialist, interruption handler, the allocator of resources, and mediator. Managers lay down and accomplish the organizations objectives by scheduling, systematizing, controlling as well as directing. A manager is capable of assuming or assigning portions of influence to lead staff and attain targets (Bateman Snell, 2004, p.21). Being a person in charge, or rather a leader is not the same as running a business. Leaders contain the interpersonal abilities required to manipulate others to accomplish an objective enthusiastically. Leading is a key element of a managers profession. Leaders do not require being a supervisor to guide people, but managers are required to be familiar with how to direct as well as control. Leaders, moreover, have the capacity to motivate, encourage, transform attitudes and persuade others to accomplish the companys objectives (Paso, 2005, 2). Managers contain the capacity to fire workers if they do not achieve the requirements to be completed. The power given to the supervisor allows them to be in charge of a worker based on dread of reprimand, whereas a leader is able to manipulate a worker in other different ways. Denis declares that the major point connecting leading and managing is the thought that employees freely pursue leaders simply because they are willing to, not because they are obliged to (Denis, 1995). Managers and leaders contain the exceptional capacity to either motivate or restrain workers by managing diverse circumstances accordingly. Managers, who contain the talent to direct, are capable of motivating workers to achieve tasks exclusive of direct involvement by the manager. Workers that are motivated labor industriously, efficiently and competently since they are willing to. The customs in a business which has superior leaders is inspiring and gratifying to work in. businesses with managers that are not leaders are liable to fail since the workers are not content operating there (Akbar, 2009, 1). The ten of most essential qualities to seek in a manager who can lead effectively in a company as discussed by Akbar are: 1. Self-Inspiration. The individual that you employ for the post has to be able of doing the work without requiring you to monitor her constantly. This person should be capable of understanding the fundamental objectives of the company and developing her personal approach for attaining those objectives. She must be dedicated to placing her all into the work daily without the secure control of a superior (Akbar, 2009, 2) 2. Good Customer Service Expertise. Regardless what type of industry you are in, one can gain from having a manager who is outstanding in coping with clients or customers. Eventually this may perhaps not be a huge proportion of the managers work given that the everyday errands of customer service will be the responsibility other workers. nevertheless, when problems crop up with clientele, the supervisor is the one who has the ability to disperse the circumstances or to aggravate it. One must employ a manager who is capable of making even the most complicated clients contented so that one can maintain clients and the company can develop. 3. Reliability and Honesty. One should employ a manager who is going to be somebody that you believe you have full confidence in. Certainly its difficult to tell this during an interview although asking the correct questions can provide one with a general judgment of the persons essential truthfulness. By employing somebody that one supposes is honest, it decreases the strain of placing the expansion of ones company in management of another person. 4. Being a Team Player. The supervisor must be somebody who is dedicated to working with a team of the workforce for the enhancement of the entire company. This implies that the supervisor is not in the company exclusively for the self-centered motives of â€Å"getting ahead†. Alternatively, he is concerned with the growth of the company since he is going to benefit from the growth and expansion of the company alongside other workers of the company. A supervisor is the go-between the bosses on the superior level and the workers in the subordinate level. Thus it is essential for the person in this position to be a team player (Akbar, 2009, 3). 5. Argument-Resolution Capacity. Being in the position of the go-between people in different levels of employment makes the manager act as a link between people in the corporation. He will as well serve as the negotiator for disagreements involving subordinate workers. So as to be capable of doing this effectively, the manager that one chooses to employ must be capable of handling disputes in the work place. He should to be somebody who can identify problems as they appear and solve them immediately and at the same time, the manager must contain the ability to deal with immense disputes when they come up (Akbar, 2009, 4). 6. Acquaintance of the industry. The manager of a company must be somebody with the ability to answer the questions of the workers, clients as well as customers. This simply means that the manager should be aware of what he is talking about. Even though some companies offer training to their managers, the perfect individual for such a position should be someone who contains specialized skill or advanced acquaintance in that particular industry. Willingness for more training will thus be an added advantage 7. Reliability. Basically, a manager should be someone that one can depend on. A reliable manager is one that is committed to their work and can sacrifice their extra time for the sake of the company, even when it means working late. This person should be ready and willing to do anything for the company at all costs (Akbar, 2009, 5). 8. Capacity to Remain Composed. The responsibility of a manager is a tough position to handle since there are numerous hustles involved in the day to day activities of the company. The manager should be capable of handling the different problems that arise in the course of these activities. A manager who remains calm and composed even in difficult times keeps the entire work place calm. This will in return lead to an increase in productivity and a better business environment, hence the growth of the business. 9. Hopeful Approach. Well, nobody wants a manager who is calm but indifferent. Everyone desires a manager that approaches each and every project optimistically. Such a manager is always hopeful and expresses sincere feelings towards their job. This assists in the maintenance of motivation in the entire company which leads to content workers, increased productivity rates, high income rates and expansion of the business as a whole. 10. Leadership Ability. Above all those other factors to look for in a manager, one should be able to notice that the manager they wish to employ has exceptional leadership abilities. Such a manger should be confident in their capacity to guide a team, an excellent public spokesperson, one who can assign responsibilities suitably and one that others will feel contented taking guidelines from. With these qualities, one can be sure of having hired a manager that leads (Akbar, 2009, 6-7). Thus being a manager is a form of art. Regardless of the business environment, getting and maintaining a team of workers is one of the major challenges any professional manager will come across.

The Turn of the Screw Essay -- Literary Analysis, Henry James

Superficially, Henry James’s The Turn of the Screw seems to reinforce the status quo of American literature as male, whereby men are viewed as having power over women leaving women to become mere objects. James creates a nameless female protagonist whose story is told through the guise of a male narrator. She becomes an object viewed by Douglas’s audience and is used simply as means for the master on Harley Street to avoid being bothered by his charges. She is then set up as naà ¯ve and love-struck, willing to do just about anything, including risking her own sanity, for the sake of keeping the master undisturbed. However, on closer examination, James actually creates a novella that subverts the traditional idea of men having power over women as it is the governess who has the final word in her story, not the male Douglas, and it is the male heir Miles who becomes the scapegoat leaving the governess free, â€Å"awfully clever and nice† (James 24). James’s unfinished frame tale creates frustration and confusion but his experiment with form also draws attention to what has largely been left unconscious. Through Douglas’s initial telling of the governess’s story she is reduced to a nameless object that they all raptly listen about rather than listen to. While at the start, Douglas does have power over the governess’s story, in the end it is the governess who has the final word and Douglas, who disappears after only the first seven pages, is never to be heard from again. James relinquishes power to the governess and allows her to participate as there is no need to return to the male voice once she takes over. Furthermore, as the governess does remain nameless throughout her own narrative this hardly is a power issues as both the master on... ...til finally â€Å"the air was clear† (116-117). In this way the governess is able to reverse the roles of passive/female and active/male as she denies Quint the power of his gaze and instead forces him to be the object of her gaze. Through his distortion of traditional male dominated structures and ideas, James is able to not only draw attention to the inequality of men’s power over women but he also uses the same devices to subvert this binary opposition. Through a distortion of the assumed patriarchal order the governess is able to adopt male characteristics in order to wrest back some of the power initially taken from her. Whether consciously or unconsciously James’s unfinished frame, disturbing death of Miles, and the disappearance of Quint’s ghost all point to a hidden power within the governess allowing her to survive long after her weaker male counterparts.

Sexual Selection and Sexual Conflict Essay -- Mating Biology

Charles Darwin characterized sexual selection as â€Å"variance in the number of mates†. The purpose of sexual selection is to perfect the secondary sexual characteristics, which are the morphological differences between the two sexes. On the other hand the primary sexual characteristics are the differences between the reproductive genital systems of the two sexes. Sexual selection instead of adapting the individual to the environment, like natural selection, it does enhance traits involved in mate acquisition. Sexual conflict, on the other hand, occurs when males and females have different reproductive interests and deriving from the urge of sexual reproduction. This is boosted by promiscuity when males and females have several partners. (www1, www2, www4) Futuyma (1998) defines sexual selection as â€Å"selection that arises from differences in the mating success (number of mates that bear offspring)†. Sexual struggle can be divided into two categories. The first category is the struggle between individuals of the same sex (generally males) in order to be victorious against their rival by killing it or make it retreat. In this category the females remain passive. The second category is the struggle between individuals of the same sex but this time this happens in order to attract individuals of the opposite sex. There are also some theories for the existence of sexually selected traits. There is the intrasexual selection, in which males compete aggressively with each other for access to the females. It includes weapons such as horns, antlers, tusks and spurs, which are examples of sexual dimorphism. Weapons are mainly male characteristics and some possible explanations for their existence are: protection against predators, used for co... ...he same sex as they compete for mates and also between the sexes as individuals choose their partners. Sexual conflict arises because strategies that maximize the fitness of one sex can reduce the fitness of the other. To sum up, sexual conflict can lead to sexually antagonistic co-evolution, in which one sex evolves a favorable trait, which is countered by a countering trait in the other sex. (www5, www6) Works Cited †¢ http://www.zoology.ubc.ca/~otto/PopGen500/Discussion3/Overheads.html http://bio.research.ucsc.edu/~barrylab/classes/animal_behavior/SELECT.HTM#anchor460576 : http://aarongoetz.netfirms.com/My%20Articles/SexualConflict-bookreview-atg.pdf†¢ http://www.medicalnewstoday.com/articles/21967.php http://onlinelibrary.wiley.com/doi/10.1002/9780470015902.a0003669.pub2/abstract †¢ http://onlinelibrary.wiley.com/doi/10.1038/npg.els.0001718/abstract

Silent Features of the British Constitution

The English Constitution has made a great circuit of the globe & has become a common possession of civilized man. (G. B Adams) A Constitution means certain principles on which the Government of the State is organized & which determines the relations between the people & the Government the Constitution of British is unique in nature & has provided inspiration for a number of other constitutions in the world.Following are the salient features of the British Constitution.Unwritten:The British Constitution is unwritten in nature but it does not imply that all of its parts are unwritten. It means that it has not been reduced to writing in a single document. Some of the components are found in written from. Such as the Reform Act, 1832, the Parliament Act of 1911 etc.Evolution Growth:British Constitution is a result of an evolutionary growth. Constitution efforts as well as needs of time shaped its spontaneous growth.Flexible Constitution:British Constitution is a flexible Constitution & p arliament can amend it like alterations in the statutory laws by a simple majority.Unitary:British have unitary constitution. All powers of the state are concentrated in the hands of a single government for the whole country. There are no units or states in British.Bicameralism:The Parliament consists of two chambers House of Lords & House of Commons. The House of commons is a popular chamber whose member directly elected by the people while the House of Lords is basically a hereditary chamber & its member are nominated by the Queen.Supremacy of the Parliament:In U.K, Parliament has complete Supremacy or sovereignty. No law enacted by the parliament can be challenged in the court on the plea that is against the constitution.According To De Loeme:â€Å"British Parliament can do everything except to make a man into a woman†.Constitution Monarchy:From Constitution point of view, the crown is the repository of the entire Government of authority in British.Contrast In Theory & Pra ctice:There is sharp contrast between theory & practice in British As of points out that â€Å"theoretically, British Government is absolute monarchy, its government from signifies constitution monarchy while in practice, the Government structure is closer to republican from.Collective Responsibility:of Commons & the crown.Limited Separation Of Power:In British, there is limited Separation of power. There is concentration of political powers in the parliament while the cabinet which exercises executive power is just a committee of the parliament. Nevertheless many safeguards have been provided especially under Act of Settlement of 1701 to secure the independence of judiciary from under influence on the part of other two branches on the Government.Independence of Judiciary:Necessary safeguards have been provided against all sorts of interference in judicial process. Judges are paid liberal salaries & ensured security of service.Rule of Law:U.K Constitution provides rule of law. The principle of rule of law may be defined as that none of the person in above or below the law. All the persons are equal in the eyes of law. F any person violates the law, he should face the trial of the case in the Government & no person is given imprisonment until his offence is proved in the court.Fundamental Rights:Fundamental rights of the citizens have not been incorporated in the form of a list in the English Constitution. Constitution law is not the creator but a product of fundamental rights, which have been recognized from time to time by the Courts.ConventionsConventions play a vital role in the British political system. A government is formed & removed on the basis of convention. As Prof. Smith says that the conventions are main living source behind the Constitution.Two Party System:Two party system is flourished in British right from the beginning of the parliamentary period. Before the emergence of the present labor party in the second decay of the present century, the fight was between the conservatives & the Liberal party, but now the liberal party has lost its political significance.XVI: Universal Adult Suffrage:Every individual of the age of 18 has the right to vote.Mixed Constitution:The British Constitution is a mixture of the monarchical, aristocratic & democratic principal.Conservativeness:The British Constitution is a symbol of Conservativeness. The trend of the people of U.K is absolutely n favor of old institutions & this concept is existence of conservatism.Establishment of Local Government Institutions:The existence of local Government in U.K. Constitution is another comprehensive feature of the Constitution. Local Government institution is symbols of the civil liberties & freedom of the people.Unreality:Another characteristic of the English Constitution is its unreality. It has righty been pointed out that nothing in it is what seems or seems what it.Conclusion:  To conclude, I can say, that British Constitution in neither absolute ly unwritten nor absolutely written. It is a combination of both & has made a circuit for the globe & has become the common possession of civilized man.